Policies

Hospitalia By Yara General Policies

As a condition of treatment by Hospitalia by Yara, full payment is expected at the time of service unless prior financial arrangements are made. While we work with almost all insurance companies, for those who do not have insurance coverage; the practice depends upon reimbursement from patients for the costs incurred in their care. Financial responsibility on the part of each patient must be determined before treatment.

As a courtesy to our patients, Hospitalia by Yara will help prepare the patient’s insurance forms or assist in making collections from insurance companies and will credit any collections to the patient’s account. However, we do not act as an agent of the insurance company. The insurance contract is between you, the patient, and the insurance company; therefore, the patient is responsible for the bill regardless of insurance coverage.

We accept Visa, MasterCard and American Express cards. We also allow payments through Benefit Pay.

Hospitalia By Yara No-Show, Late & Cancellation Policy

No Show/ Same Day Cancellation:

If it is necessary to cancel an appointment, patients are required to call or leave a message at least 24 hours before their appointment time. Notifications allow us to better utilize appointment for other patients. In the event a patient has incurred three (3) documented “no shows, cancellations less than 24 hours or later arrivals”, we reserve the right to dismiss the patient. However, if, after dismissal, the patient arrives to the facility with an emergency condition (such as severe chest pain or indications of a stroke), we will provide medical treatment to stabilize their condition before initiating a transfer to another facility.

15 Minute Late Policy:

Patients are asked to arrive to their appointments before their scheduled appointment time. New patients are to arrive 30 minutes before their scheduled appointment time. This allows enough time to complete the registration process and fill-out any forms. Likewise, if you are a new patient and you arrive at the scheduled appointment time and not early to complete your forms as instructed and it takes more than 15 minutes to complete the forms and the registration process, you may also be asked to reschedule.

Established patients are to arrive 15 minutes before their scheduled appointment time. If you are an established patient and you arrive late 15 minutes or more to your appointment, you will likely be asked to reschedule unless the doctor’s schedule can still accommodate you. Patients who arrive on time will be given priority, and you may have to work in between them. This may imply that you will have to wait a long time. If this is inconvenient for you, you can reschedule. This process will ensure patients that do arrive on time are seen in a timely manner.

We also ask that you please be courteous of your provider’s valuable time and attention. We thank you for you cooperation and understanding.

Hospitalia By Yara Purchase, First-time Subscriber, Offers And Flashsales Policy

First Time Subscriber’s Discount Policy:

• New subscribers will receive a 20% discount on their first purchase of selected items.
• 3 months validity from date of purchase.
• Non-refundable.
• Please note that weight loss packages, bridal packages, injectables, Ramadan specials, and other selected items (Miradry, dental whitening, nanobrows treatment, etc.) are excluded from this offer.

Flashsales Policy:

• Flashsales are available for a limited time only.
• Flashsales are subject to be removed before the end of the countdown if the number of sales have exceeded the limit.
• 3 months validity from date of purchase.
• Non-refundable.
• Non-exchangeable.

Monthly Offers Policy:

• 6 months validity from date of purchase
• Non-refundable 
• Non-exchangeable

Dr. Marco Morello:

• Hospitalia By Yara offers do not apply to Dr. Marco Morello.

Hospitalia By Yara Services And Treatments Policy

Consultation Policy:

• Patients who are receiving treatment for the first time at our clinic must pay a consultation fee of BHD 25 (Bahraini Dinars Twenty Five).
• Always seek medical advice from our healthcare professionals as only our healthcare professional can assess whether you are a suitable candidate for treatment.
• No refunds will be made once the consultation begins. Payment is expected on the day.

Pregnancy Policy:

Please note that Hospitalia by Yara does not undergo any treatments on women during their pregnancies. Our services have not been tested or approved on pregnant women therefore the risk to the fetus or pregnant women is unknown. Patient is expected to notify Hospitalia by Yara of pregnancy. Failure to inform us that you are pregnant, and agreeing to sign a consent/disclosure form confirming that you are not pregnant releases Hospitalia by Yara from any liability in case of any complications and/or damages.

Fillers & Botox Touch-Up Policy

Fillers:

If a touch-up is necessary and only if you have any remaining filler in your syringe, a complimentary touch up will be allowed within 10 days only, due to filler shelf life. 

If you missed your opportunity to touch up within that period, i.e., within 10 days, the remaining syringe will be disposed of and you will need to pay for the opening of a new syringe.

Botox:

Patients who undergo Botox injections must wait 14 days to see full and final results, and for the product to take effect. Botox touch up is allowed within 10 to 14 days from initial treatment. Within this period, the touch-up will be complimentary. After 14 days, there will be a charge for Botox touch-ups. Patients who need more volume will need to purchase an additional syringe.

It is important to remember that results may vary from patient to patient. How often a patient undergoes a treatment and the number of sessions required depends on the individual case. For example, while Botox may only last 3 months for your friend; it could last you 5 months. This is normal as many factors come into play, such as individual’s metabolism, age and other.

For more information, please find PDF document with post-care instructions, available to download from our website.

Photographs Policy:

Photographs will be taken prior to weightloss treatments in order to monitor progression. These photographs will not be used other than for this purpose and will not be shared without the patient’s prior consent.

Confidentiality Policy:

All of the patient’s information, data, and medical records (Patient Data) are included in the patient’s file. No Patient Data included in the patient’s file may be accessed by, or disclosed to, third parties, unless expressly permitted by law, under order of a court of competent jurisdiction, or with the patient’s consent.

Laser Hair Removal Policy

Laser hair removal is a medical procedure that uses a concentrated beam of light (laser) to remove unwanted hair. Before starting with laser hair removal, your doctor will most likely review your medical history and discuss the risks, benefits, and expectations with you to determine if it is an appropriate treatment option for you. Patients must avoid sun exposure, tanning beds and self-tanning products both before and after laser treatments.

To see full potential of laser hair removal results, you must avoid other hair removal methods, such as plucking, waxing, tweezing and electrolysis as these methods can disturb the hair follicle and should be avoided at least four weeks before treatment. The root of the hair is essential for laser hair removal to work.

Your technician must be aware of all medications you are taking, if any, as certain medications can interfere with the safety of the laser treatment. Your last dose of antibiotics, for example, must be a minimum of 14 days prior to the scheduled laser hair removal session.

Laser patients must be clean shaven before coming in for treatment. Patients must shave a day before their treatment. Shaving removes hair above the skin that can result in surface skin damage from burnt hairs, but it leaves the hair shaft intact below the surface.

Policies

• Achieving the most effective laser treatment depends largely on a patient’s skin and hair colour. In laser hair reduction the best response is seen with dark hair. While grey, white and blonde hairs do not respond at all.
• If you are taking any light sensitive drugs, you should not get any laser treatment. It will cause adverse reactions including pigmentation, scarring and other.
• Touch up is only allowed on missed patches, if any, up to 10 days from the initial treatment.
• Do not shave the area before your touch up appointment.
• If you miss your touch up appointment, you will be required to pay for a new session.

Agreeing to sign a consent form releases Hospitalia by Yara from any liability in case of any complications.

For more information, please find PDF document with post-care instructions, available to download from our website.

Patient Rights And Duties

Patient Rights:

As a Patient in primary care, you have many rights that we are committed to protecting and promoting.

Your rights include the following:

• You have the right to access to treatment without regard to race, color, national origin, age or any disability.
• You have the right to know, by name, the physician, nurses and staff members responsible for your care.
• You have the right to considerate and respectful care, and to give us feedback about your care.
• You have the right to information about all aspects of your care; to participate in your care, and to talk openly with your physician, in language you may reasonably be expected to understand, about your diagnosis, the treatment prescribed for you, the prognosis of your illness, and any instruction required for follow-up care.
• You have the right to expect that, within the primary care capacity and policies, the health center will make a reasonable response to any patient’s request for appropriate care and services. Our health center’s are committed to according individuals impartial access to treatment or accommodations professional status of those involved in your care, including if the care giver is a student or trainee or is professionally associated with other individuals or healthcare institutions that are available or medically indicated.
• You have the right to be informed of the reason you are given various tests and treatment, and who the persons are who give them to you. 
• You have the right to personal privacy, to receive care in a safe setting, and to be free from all forms of abuse or harassment. You have the right to refuse to talk with see anyone not officially connected with the health center, including visitors or persons officially connected with the health center but not directly involved in your care.
• You have the right to have a person of one’s own sex present during certain parts of a physical examination, treatment, or procedure performed by a health professional of the opposite sex and the right not to remain disrobed any longer than is required for accomplishing the medical purpose for which disrobing was needed.
• You have the right to confidentiality of your clinical records, so that your medical record to be read only by individuals directly involved in your treatment or in the monitoring of quality. Other individuals can only read your medical record on your written authorization or that of your legally authorized representative.
• You have the right to know if this health center has relationships with other healthcare facilities, educational institutions, or other outside parties that may influence your care.
• You have the right to expect reasonable continuity of care and to be informed of realistic care alternatives when health center care is no longer appropriate.
• You have the right to be informed of health center policies and practices that relate to your care, treatment and responsibilities. You have the right to know about health center resources, such as patient representatives, patient complaints and grievance processes, or ethics committees that can help you resolve problems and questions about your care.
• You have the right for asking questions when you do not understand information or instruction.
• You have the right to notify your physician or nurse if you do not understand your diagnosis, treatment or prognosis.

Patient Responsibilities:

You have Responsibilities as a Patient:

• You are expected to provide your health care provider with accurate updated information about your health, including past illnesses, hospital stays, infectious diseases, allergies, and use of medicine or substance abuse.
• You are responsible for following health center rules and regulations; including any financial obligations associated with your care.
• You are responsible for cooperation and to follow the care prescribed or recommended for you by your physician, nurse, or allied health personnel. If you believe you cannot follow through with your treatment, you are responsible for informing them.
• You have to respect the privacy of other patients.
• You have to inform the health center about changes in your address, phone number and in case you are permanently leaving the country.
• You are responsible to be considerate of the rights of health center personnel and the patients(including their privacy).
• You are expected to ensure safety of equipment, furniture, environment and to follow the health center “no smoking” and other policies.
• You are responsible to respect health workers and all health center personnel and not to insult them verbally or physically.

Yara Online Website Policies

Payment Security:

YaraOnline uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

This ensures that your information is kept private between your web browser and our web server. Also, your personal information will only be used upon the purchase of a product from Yara Online.

You may be asked to verify your payment. You’ll be directed to a dedicated page to enter further information or asked to authorize the payment. Once completed, you’ll return to YaraOnline.Co.

Taxes And Duties:

The Bahrain Cabinet has approved an increase in the standard rate of VAT from 5% to 10% which was effective date of 1 January 2022. If your delivery location is the Kingdom of Bahrain, wherever applicable, the items/products displayed in the website will be VAT inclusive.

You may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination Country. These additional fees cannot be collected by us, nor are they controlled in any way by our Yara Online. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.

Shipping:

Orders to be delivered in the Kingdom of Bahrain will be dispatched within 24 hours. With an additional 24 hours for shipping. International orders will be dispatched within 2 days . With an additional 3-5 days for shipping. Shipping in the Kingdom of Bahrain starts from BD 1. Shipping to the rest of the world will be calculated at checkout.

Shipping Restrictions:

Please note that some products may be subject to shipping restriction based on the chosen Destination Country. Our customer service representative will contact you to discuss alternatives should there be any restrictions.

How To Track Your Order:

Our delivery time starts from the moment an order is accepted. Please note, this can take longer during sales and peak times.

You can also check the status of your order by viewing My Orders in your account.

Delivery Processing Times:

Before we can dispatch your purchase, we may need to confirm your details with your card issuer. We’ll do our best to keep delays to a minimum.

We work closely with our shipping partners to minimize the potential impact of customs delays.

Signing For Your Purchase:

You can rest assured that we’ll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address, they are no longer covered by insurance.

Please be aware that if no one is present to collect the purchase, you take full responsibility for any loss or damage that may occur.

Return Conditions:

Yara Online (“We”, “us”, “our”) accepts returns of Yara Online products (“Products”) eligible to return within 30 calendar days of receipt of the Products.

The right to return does not apply to orders for (i) Products likely to be easily deteriorated or expired; and (ii) Products which cannot be sent back given their nature (e.g. unsealed fragrance or cosmetics products), or for hygiene reasons (such as underwear, bathing suits, swim trunks, earrings and pierced jewelry), (iii) any other Product that you were informed at the time of submitting your order could not be returned (“Non-returnable Products”). Non-returnable Products may only be returned if these are defected, damaged, or are not as described.

Products must be returned in their original condition, unaltered, unused, and undamaged, in their original container, if any, and with any related accessories, documentation (e.g. instructions booklet, Product certifications), and protective covers included.

Returns of incomplete, altered, worn, damaged, soiled Products will not be accepted and will be returned to you.

Return Process:

To return a Product, you must inform us of your intention to return a Product. To this effect you may:

• Contact us via Email: info@yaraonline.co
• Contact us via one of the Whatsapp Numbers available.

You will receive an email confirming your return request and providing the following instructions for returning the Product(s).

Wrap the Products you wish to return safely to avoid damage; Place them in their original package, if any, and then inside the shipping box in which you received your order.

Attach the return prepaid shipping label included in the shipping box to the outside of the box, on top of the original label, and seal the box securely; If you have lost the label, please contact our Client Service for assistance.

Visit the carrier website or contact the Client Service to arrange for collection.

Please note that Products must be returned within 15 calendar days from your request for return.

Refunds:

Upon receipt of a Product for which a return was requested, we will inspect the Product to ensure that the return conditions specified above are met. Subject to the Product meeting those conditions, refund will be made.

You shall be liable for any diminished value of the Products resulting from the handling of the Products other than what is necessary to establish the nature, characteristics and functioning of the Products.

Upon receiving your request for a refund, we will check the details of your request and then contact you to confirm if the refund is possible. If it is, we will refund the credit or debit card used to make the original purchase within 10-14 working days of your request.

This refund policy is only applicable to products bought through YaraOnline website.