Hospitalia By Yara General Policies
As a condition of treatment by Hospitalia by Yara, full payment is expected at the time of service unless prior financial arrangements are made. While we work with almost all insurance companies, for those who do not have insurance coverage; the practice depends upon reimbursement from patients for the costs incurred in their care. Financial responsibility on the part of each patient must be determined before treatment.
As a courtesy to our patients, Hospitalia by Yara will help prepare the patient’s insurance forms or assist in making collections from insurance companies and will credit any collections to the patient’s account. However, we do not act as an agent of the insurance company. The insurance contract is between you, the patient, and the insurance company; therefore, the patient is responsible for the bill regardless of insurance coverage.
We accept Visa, MasterCard and American Express cards. We also allow payments through Benefit Pay.
Hospitalia by Yara No-Show, Late & Cancellation Policy
No Show / Same Day Cancellation:
If it is necessary to cancel an appointment, patients are required to call or leave a message at least 24 hours before their appointment time. Notifications allow us to better utilize appointment for other patients. In the event a patient has incurred three (3) documented “no shows, cancellations less than 24 hours or later arrivals”, we reserve the right to dismiss the patient. However, if, after dismissal, the patient arrives to the facility with an emergency condition (such as severe chest pain or indications of a stroke), we will provide medical treatment to stabilize their condition before initiating a transfer to another facility.
15 Minute Late Policy:
Patients are asked to arrive to their appointments before their scheduled appointment time. New patients are to arrive 30 minutes before their scheduled appointment time. This allows enough time to complete the registration process and fill-out any forms. Likewise, if you are a new patient and you arrive at the scheduled appointment time and not early to complete your forms as instructed and it takes more than 15 minutes to complete the forms and the registration process, you may also be asked to reschedule.
Established patients are to arrive 15 minutes before their scheduled appointment time. If you are an established patient and you arrive late 15 minutes or more to your appointment, you will likely be asked to reschedule unless the doctor’s schedule can still accommodate you. Patients who arrive on time will be given priority, and you may have to work in between them. This may imply that you will have to wait a long time. If this is inconvenient for you, you can reschedule. This process will ensure patients that do arrive on time are seen in a timely manner.
We also ask that you please be courteous of your provider’s valuable time and attention. We thank you for you cooperation and understanding.
Hospitalia By Yara Purchase, Offers and Flashsales Policy
Flashsales Policy
- Flashsales are available for a limited time only.
- Flashsales are subject to be removed before the end of the countdown if the number of sales have exceeded the limit.
- 3 months validity from date of purchase.
- Non-refundable.
- Non-exchangeable.
Monthly Offers Policy
- 6 months validity from date of purchase
- Non-refundable
- Non-exchangeable
Exchanges & Returns
We have a no refund, no exchange policy for all offers.
Dr Marco Morello
Hospitalia By Yara offers do not apply to Dr Marco Morello.
Hospitalia By Yara Services and Treatments Policy
Consultation Policy
Patients who are receiving treatment for the first time at our clinic must pay a consultation fee of BHD 25 (Bahraini Dinars Twenty Five).
Always seek medical advice from our healthcare professionals as only our healthcare professional can assess whether you are a suitable candidate for treatment.
No refunds will be made once the consultation begins. Payment is expected on the day.
Pregnancy Policy
Please note that Hospitalia by Yara does not undergo any treatments on women during their pregnancies. Our services have not been tested or approved on pregnant women therefore the risk to the fetus or pregnant women is unknown. Patient is expected to notify Hospitalia by Yara of pregnancy. Failure to inform us that you are pregnant, and agreeing to sign a consent/disclosure form confirming that you are not pregnant releases Hospitalia by Yara from any liability in case of any complications and/or damages.
Fillers & Botox Touch-Up Policy
FILLERS
If a touch-up is necessary and only if you have any remaining filler in your syringe, a complimentary touch up will be allowed within 10 days only, due to filler shelf life.
If you missed your opportunity to touch up within that period, i.e., within 10 days, the remaining syringe will be disposed of and you will need to pay for the opening of a new syringe.
BOTOX
Patients who undergo Botox injections must wait 14 days to see full and final results, and for the product to take effect. Botox touch up is allowed within 10 to 14 days from initial treatment. Within this period, the touch-up will be complimentary. After 14 days, there will be a charge for Botox touch-ups. Patients who need more volume will need to purchase an additional syringe.
It is important to remember that results may vary from patient to patient. How often a patient undergoes a treatment and the number of sessions required depends on the individual case. For example, while Botox may only last 3 months for your friend; it could last you 5 months. This is normal as many factors come into play, such as individual’s metabolism, age and other.
For more information, please find PDF document with post-care instructions, available to download from our website
Photographs Policy
Photographs will be taken prior to weightloss treatments in order to monitor progression. These photographs will not be used other than for this purpose and will not be shared without the patient’s prior consent.
Confidentiality Policy
All of the patient’s information, data, and medical records (Patient Data) are included in the patient’s file. No Patient Data included in the patient’s file may be accessed by, or disclosed to, third parties, unless expressly permitted by law, under order of a court of competent jurisdiction, or with the patient’s consent.
Laser Hair Removal Policy
Laser hair removal is a medical procedure that uses a concentrated beam of light (laser) to remove unwanted hair.
Before starting with laser hair removal, your doctor will most likely review your medical history and discuss the risks, benefits, and expectations with you to determine if it is an appropriate treatment option for you.
Patients must avoid sun exposure, tanning beds and self-tanning products both before and after laser treatments.
To see full potential of laser hair removal results, you must avoid other hair removal methods, such as plucking, waxing, tweezing and electrolysis as these methods can disturb the hair follicle and should be avoided at least four weeks before treatment. The root of the hair is essential for laser hair removal to work.
Your technician must be aware of all medications you are taking, if any, as certain medications can interfere with the safety of the laser treatment. Your last dose of antibiotics, for example, must be a minimum of 14 days prior to the scheduled laser hair removal session.
Laser patients must be clean shaven before coming in for treatment. Patients must shave a day before their treatment. Shaving removes hair above the skin that can result in surface skin damage from burnt hairs, but it leaves the hair shaft intact below the surface.
Please also note:
- Achieving the most effective laser treatment depends largely on a patient’s skin and hair colour. In laser hair reduction the best response is seen with dark hair. While grey, white and blonde hairs do not respond at all.
- If you are taking any light sensitive drugs, you should not get any laser treatment. It will cause adverse reactions including pigmentation, scarring and other.
- Touch up is only allowed on missed patches, if any, up to 10 days from the initial treatment.
- Do not shave the area before your touch up appointment.
- If you miss your touch up appointment, you will be required to pay for a new session.
Agreeing to sign a consent form releases Hospitalia by Yara from any liability in case of any complications.
For more information, please find PDF document with post-care instructions, available to download from our website.
3-MONTH VIP CONCIERGE MEMBERSHIP PROGRAM
OBJECTIVE
Hospitalia by Yara offers its valuable clients a more enhanced, intimate relationship through an exciting new concept: a 3-month concierge membership program. The loyalty membership program encourages consistency and allows clients to easily achieve and maintain their beauty and wellness goals by including a full body care package and plan consisting of the most sought after top trending world-class treatments and services at special and exclusive rates.
By becoming a Hospitalia member, you can expect the following benefits and more:
- Access to a full body care package plan which includes the most sought after, world-renowned, FDA approved and doctor-recommended treatments and services.
- Access to exclusive discounts and special rates, allowing you to save money in the long run.
- A tailored schedule designed to fit your individual wants, needs and lifestyle.
- A carefully crafted doctor-approved plan to guarantee maximum and safe results.
- Quicker, easier more convenient communication and a priority customer service experience.
- Luxury one-on-one personalized care.
- A comprehensive holistic approach to your beauty and wellness goals.
TERMS AND CONDITIONS:
PAYMENTS:
Members agree to pay the 3-month fees (which may be subject to change) upon signing (to activate membership) and upon renewal (if the member wishes to renew). Membership fees are to be paid upfront and in full. Hospitalia By Yara does not allow payments in installments. All charges are non-refundable. Patients must provide up-to-date, complete and accurate purchase and account information. Membership services are not shareable or transferable.
RESERVATIONS:
Each member will be provided with simple and easy guidelines and directives as well as a customized personal schedule tailored to fit the member’s individual lifestyle, beauty and wellness goals. This will be done by our dedicated personal agent under the guidance and supervision of our team of healthcare professionals. Please note that whilst we will be recommending a schedule that suits each member’s needs, it is the member’s responsibility and choice to contact our membership agent via text or phone call to secure their preferred appointment date and time, using the schedule provided to them as a template for guidance.
SAFETY:
Please be reminded that Hospitalia By Yara has standard rules and policies set in place to protect the safety of its clients. We do not perform any procedures on pregnant patients. These treatments have not been tested on pregnant women therefore the risk to the foetus or the risk to the patient is unknown. Certain treatments cannot be done in conjunction with others on the same day. Some treatments require x amount of recovery days and other treatments may require a minimum x amount of gap or interval between each sessions. Some treatments may require the patient to stay away from long periods of direct sun exposure. Clear safety instructions will be handed to you upon signing our membership contract.
TERMINATION:
Members can choose to terminate their membership at any given time however please note that membership cancellations are not eligible to receive a refund.
COMPLIANCE WITH POLICIES:
Member agrees to abide by Hospitalia By Yara rules and regulations and any additional policies and procedures adopted by Hospitalia By Yara, which may be amended from time to time. Hospitalia By Yara reserves the right to modify or discontinue a service. Hospitalia By Yara shall have the right to suspend or cancel participation of member if member violates any of Hospitalia By Yara’s policies or the laws of the Kingdom of Bahrain, or if the member engages in conduct seriously prejudicial to the purposes, ethics and interests of the company.
Yara Online Website Policies
Payment Security
YaraOnline uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.
This ensures that your information is kept private between your web browser and our web server. Also, your personal information will only be used upon the purchase of a product from Yara Online.
You may be asked to verify your payment. You’ll be directed to a dedicated page to enter further information or asked to authorize the payment. Once completed, you’ll return to YaraOnline.Co
Taxes and Duties
The Bahrain Cabinet has approved an increase in the standard rate of VAT from 5% to 10% which was effective date of 1 January 2022. If your delivery location is the Kingdom of Bahrain, wherever applicable, the items/products displayed in the website will be VAT inclusive.
You may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination Country. These additional fees cannot be collected by us, nor are they controlled in any way by our Yara Online. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.
Shipping
Orders to be delivered in the Kingdom of Bahrain will be dispatched within 24 hours. With an additional 24 hours for shipping.
International orders will be dispatched within 2 days . With an additional 3-5 days for shipping.
Shipping in the Kingdom of Bahrain starts from BD 1. Shipping to the rest of the world will be calculated at checkout.
Shipping Restrictions
Please note that some products may be subject to shipping restriction based on the chosen Destination Country. Our customer service representative will contact you to discuss alternatives should there be any restrictions.
How To Track Your Order
Our delivery time starts from the moment an order is accepted. Please note, this can take longer during sales and peak times.
You can also check the status of your order by viewing My Orders in your account.
Delivery Processing Times
Before we can dispatch your purchase, we may need to confirm your details with your card issuer. We’ll do our best to keep delays to a minimum.
We work closely with our shipping partners to minimize the potential impact of customs delays.
Signing For Your Purchase
You can rest assured that we’ll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address, they are no longer covered by insurance.
Please be aware that if no one is present to collect the purchase, you take full responsibility for any loss or damage that may occur.
Return Conditions
Yara Online (“We”, “us”, “our”) accepts returns of Yara Online products (“Products”) eligible to return within 30 calendar days of receipt of the Products.
The right to return does not apply to orders for (i) Products likely to be easily deteriorated or expired; and (ii) Products which cannot be sent back given their nature (e.g. unsealed fragrance or cosmetics products), or for hygiene reasons (such as underwear, bathing suits, swim trunks, earrings and pierced jewelry), (iii) any other Product that you were informed at the time of submitting your order could not be returned (“Non-returnable Products”). Non-returnable Products may only be returned if these are defected, damaged, or are not as described.
Products must be returned in their original condition, unaltered, unused, and undamaged, in their original container, if any, and with any related accessories, documentation (e.g. instructions booklet, Product certifications), and protective covers included.
Returns of incomplete, altered, worn, damaged, soiled Products will not be accepted and will be returned to you.
Return Process
To return a Product, you must inform us of your intention to return a Product. To this effect you may:
(I) Contact us via Email: info@yaraonline.co
(II) Contact us via one of the Whatsapp Numbers available.
You will receive an email confirming your return request and providing the following instructions for returning the Product(s).
Wrap the Products you wish to return safely to avoid damage; Place them in their original package, if any, and then inside the shipping box in which you received your order.
Attach the return prepaid shipping label included in the shipping box to the outside of the box, on top of the original label, and seal the box securely; If you have lost the label, please contact our Client Service for assistance.
Visit the carrier website or contact the Client Service to arrange for collection.
Please note that Products must be returned within 15 calendar days from your request for return.
Refunds
Upon receipt of a Product for which a return was requested, we will inspect the Product to ensure that the return conditions specified above are met. Subject to the Product meeting those conditions, refund will be made.
You shall be liable for any diminished value of the Products resulting from the handling of the Products other than what is necessary to establish the nature, characteristics and functioning of the Products.
Upon receiving your request for a refund, we will check the details of your request and then contact you to confirm if the refund is possible. If it is, we will refund the credit or debit card used to make the original purchase within 10-14 working days of your request.
This refund policy is only applicable to products bought through YaraOnline website.